Refund policy

Our return policy is valid for 14 days. If it has been more than 14 days since your purchase, unfortunately we cannot offer you a refund or exchange of the purchased item for another item.

In order to access the return procedure, your item must be unused and in the same condition in which you received it, with the original packaging perfectly intact.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, damaged or returned more than 14 days after delivery will not be refunded.

Shipping costs are not refundable.


Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the acceptance or rejection of the refund request and, if successful, we will agree on the refund arrangements.

For digital products, i.e. all products with electronic delivery evasion provided with download code and/or activation code, the consumer can withdraw from the contract only if execution has not already begun, i.e. only if the code has not been entered and /o if the download failed.